Quite often, the best thing you can do is just to be there for your friend when they want to talk. People are often reluctant to talk about the issues they are facing – so it can be a big deal when the decide to spill. Here's some tips on how to listen well:

1. Let your friend know that you are there for them and that they can talk to you about whatever is bothering them if they want. You might think they know this already but it helps if you remind them. Sometimes just knowing that someone cares is enough.
2. Don’t be too pushy about it though – they’ll talk when they’re ready
3. Go somewhere quiet and private – this will help you listen and ensure your friend that what is being discussed will not be overheard
4. Assure your friend that anything they say will stay between the two of you (and make sure it does!)
5. Remember to listen – don’t be too eager to jump in with your pearls of wisdom (unless they ask for your advice)
6. Don’t judge– it’s not your life and you won’t necessarily know the full story
7. Helping someone share their woes can be a rewarding experience and can even make you feel better about your own life. And you never know, there may come a time when you need someone to talk to. If you’ve helped others in the past, they may be only too pleased to help you in the future.
8. Be aware that listening to the problems of others can take its toll on you, so always take the time to wind down and relax afterwards.
9. After listening through your friend’s troubles it might be helpful to: ‘Offload’ – this might mean telling someone else that you trust about what’s happened. If you are going to do this be careful not to mention names or anything that could give away your friend’s identity.
10. Don’t put yourself under pressure to come up with instant solutions and make everything better – and don’t feel bad when you can’t - there are some stuff you won’t be able to deal with alone.
11. Remember, you can offer sympathy, company and maybe a bit of advice – if asked - but don’t allow yourself to take on the role of a therapist or a counsellor.
12. You can help your friend get the help they need by suggesting someone they can contact for advice.

If you're not sure about who your friend could contact for advice you can call the Young Scot InfoLine on 0808 801 0338 (Mon to Fri 10am - 6pm). Calls are free from landlines and mobiles.